Refund policy

Right of withdrawal

You have 14 days after receiving your order to notify us that you wish to return it. The product must be unopened, unused and in its original packaging.

Return procedure

Email contact@maison-pandan.com with your order number. Return shipping costs are paid by the customer, except for defective products.

Refund

Once the product has been received and checked, the refund will be made within 5 to 10 business days using the original payment method.

For hygiene reasons, opened or partially used food products cannot be returned or exchanged.